FAQs
Product Care Instructions
How can I quickly fluff up the floor cushion after unpacking?
A. Upon receiving your vacuum-sealed floor cushion, place it under sunlight for a few hours and gently massage it to encourage expansion. For an extra fluffiness boost, putting it in the dryer with a tennis ball for a short cycle also helps. Within 24 hours, your cushion will reach its ideal fluffy thickness, ready to offer maximum comfort in your home.
How should I clean and maintain the floor cushions?
A. For general maintenance, spot cleaning is advised for minor spills or stains, ensuring the longevity and preservation of the material. If a more comprehensive cleaning is needed, you can machine wash and dry your items as directed. For optimal fluffiness after washing, consider adding a tennis ball to the dryer cycle. This helps maintain the shape and comfort of your product.
What is the recommended washing and care method for the floor cushions to ensure its durability?
A. Our floor cushions are designed for ease of care, being both washable and dryable in machines. For prolonged use and to avoid any long-term damage, we suggest opting for spot cleaning where possible. This method helps in maintaining the product's quality and extending its lifespan, ensuring it remains a cozy part of your home for years to come.
Returns and Exchanges
What should I do if I received the wrong product?
A. If you've received an incorrect item, we're here to help. For detailed information on our refund, exchange, and return policies, please refer to the policy section on our website. For immediate assistance or to initiate a return or exchange, feel free to contact us directly via email. Our customer service team is committed to ensuring your satisfaction and will guide you through the process.
What is your return policy?
A. Our return policy allows for returns within 30 days of receiving the item, in original condition with tags and packaging.
How can I exchange or return an item?
A. If you are not completely satisfied with your purchase, we're here to help. For detailed information on our refund, exchange, and return policies, please refer to the policy section on our website. For immediate assistance or to initiate a return or exchange, feel free to contact us directly via email. 📧 support@luziqove.com
Our customer service team is committed to ensuring your satisfaction and will guide you through the process.