FAQs
Here, you'll find answers to the most commonly asked questions about LuziQove products, shipping, returns, and more. If you can't find what you're looking for, feel free to contact us.
Product Information
Q: What materials are used in floor pillows?
A: Our floor pillows are made with soft velvet fabric and filled with plush PP cotton for ultimate comfort and durability.
Q: Are floor pillows machine washable?
A: Yes! Our pillows are machine washable and dryer safe. We recommend using a gentle cycle with cold water and tumble drying on low heat.
Q: How long does it take for the pillow to fully expand after unpacking?
A: After unpacking, the pillow takes 24 to 48 hours to fully restore its thickness for optimal comfort.
Q: Do the floor pillows come in different colors?
A: Yes! We offer our pillows in seven stylish colors: Dark Navy, Grey, Dark Green, Orange, Lavender, Burgundy, and Green.
Orders & Shipping
Q: How long does shipping take?
A: Orders are typically processed within 1-2 business days and delivered within 3-5 business days for standard shipping. Expedited options are also available at checkout.
Q: Do you offer international shipping?
A: Currently, we ship within the U.S., Canada, and Mexico. We are working on expanding to additional international destinations soon.
Q: How can I track my order?
A: Once your order is shipped, you'll receive an email with a tracking number to monitor the delivery status.
Q: Can I change or cancel my order after placing it?
A: If your order has not yet been processed, you can request changes or cancellations by contacting us within 24 hours of placing the order.
Returns & Refunds
Q: What is your return policy?
A: We offer a 30-day return policy. If you're not satisfied with your purchase, you can return it in its original condition for a refund or exchange.
Q: How do I start a return?
A: To initiate a return, please visit our Returns Page and follow the provided instructions.
Q: How long does it take to process a refund?
A: Refunds are typically processed within 5-10 business days after we receive your returned item.
General Inquiries
Q: How can I contact LuziQove for support?
A: You can reach us via email at support@luziqove.com or through our Contact Us page.
Q: Do you offer gift wrapping?
A: Yes! We offer stylish gift wrapping and personalized message options to make your purchase extra special. Simply select the gift option at checkout
Q: Can I find LuziQove products in physical stores?
A: Currently, our products are available exclusively online through our website and Amazon store.